Contact Us

Have questions? Please see our frequently asked questions below. If you are looking to switch your plan type, please fill out the form below.

 
 
 

F.A.Q.

Unlimited Memberships

Unlimited Membership

1What is the Unlimited Wash Club?
The Unlimited Wash Club is a membership service that allows members to wash their vehicle every day (weather permitting) for one low monthly charge.
2How often can I wash my vehicle with an unlimited membership?
You can wash the vehicle linked to your unlimited membership as often as you’d like! Our Ultimate Ceramix package only allows for the Ceramix coating 2x/day, but you can come through more than that, but you will not receive the Ceramix coating.
3How much does it cost to join the Unlimited Wash Club?
Our website page provides all options for our unlimited plans: https://ultimateshinecarwash.com/unlimited-club/
4Will I get a refund if I cancel?
No, you will not receive a refund. Your plan remains active until your next billing date.
5Can I change my plan type online?
No, you will need to stop by the wash location to change plans.
6Are there long-term contracts when I join the Unlimited Wash Club?
There are no long-term contracts or cancellation fees.
7What types of discounts do you guys offer and how do I take advantage of them?
Military, College Student, First Responder, Government Employee – Must speak with a team member on site and sign up inside the office.
8Will my credit/debit card be charged monthly for an Unlimited Wash Club membership?
Yes. Your card will be auto-charged monthly on the same day of the month that you signed up.

Example: You sign up on March 5th. Your card will be charged on the 5th of the month each month thereafter that your membership is active.
9Can I use my Unlimited Wash Club membership for multiple vehicles?
No. Membership plans are activated for each vehicle and must be enrolled individually. Upon enrollment, each vehicle will receive a unique Fast Pass.
10What happens with my Unlimited Wash Club membership if I sell my car?
You can transfer your Unlimited Wash Plan to another vehicle by stopping by any Ultimate Shine location. An attendant will deactivate the old pass and provide a new pass sticker to adhere to your vehicle.
11Will I receive an email confirmation after I change my credit card or cancel my plan?
Only if you make the request or update on the website. If you have an email on file with us, you will receive an email with a receipt for each recharge.
12How do I cancel or change my membership?
You can speak with a team member at any location, call our corporate office (423-581-2005), or fill out the request form on our website.
13Do I need my unlimited tag number to cancel my plan or updated by credit card on file?
Yes, you can find this number on the pass in your windshield. Ex: 12345+123456
14How do I update the credit card on file for my membership?
IMPORTANT: Membership cancellations must be requested at least 5 days prior to your plan anniversary date to avoid further charges. There are no partial month(s) refunds if you terminate before your monthly charge date. Your pass will be active through the next recharge date.

Services

Services

1Where can I buy a Gift Card?
Gift cards can be purchased at any Ultimate Shine location.
2Do you offer Family Plans?
Yes! Pricing can be found here on our website.
3If I am part of a group/family plan, what pass number should I use?
Each member in the plan has their own pass number; however, only the group leader may update the credit card on file or make changes to the group. If the group leader cancels or makes a change to the plan, it affects the entire group.

Tunnel Safety & Location Details

Tunnel Safety & Location Details

1What is the average height/width of the car wash tunnels?
Most Ultimate Shine wash tunnels average between 7 feet and 7 feet 3 inches, however all tunnels are different sizes. For specific dimensions or recommendations on whether your vehicle can safely wash with us, please speak with your local car wash attendant.
2Does will my dual-tire (dually) truck fit in your car wash?
No. We do not allow any dual tire vehicles in our tunnels.
3Is your car wash safe for convertibles or soft-top vehicles?
Yes, however, we are not responsible for any damage caused by rips or tears or improper sealing on the vehicle.
4Is it true that the build-up of brake dust on my wheels can cause permanent damage?
This is true. The build-up of brake dust can cause pitting of the wheel. Once the wheel becomes pitted the damage is irreversible. The best way to prevent this is to choose a package that includes the Wheel Clean feature. Our Rain Repel and Shine, Hot Wax and Shine, Lava Shield and Shine, and Manager's Special packages offer this component.
5Why is the car wash closed?
Locations may be closed due to rain, freezing temperatures, maintenance or scheduled downtime.
6Is your tire shine water-based or petroleum-based?
Our tire shine is petroleum-based.
7Are your products/chemicals safe for my car’s finish?
Yes, we use the highest quality chemicals which are crafted with a range of pH solutions to get the car clean and ensure they’re safe for your vehicle’s finish.
8Will the wash damage my vehicle?
No. We use high-quality microfiber soft cloth and foam material within our wash tunnels that are effective at removing dirt yet gentle on your vehicle’s exterior.
9Are you allowed to bring a trailer or RV through the car wash?
For the safety of our customers and employees, we do not allow trailers or RVs through the tunnel.
10What payment methods are accepted at your locations?
We accept Visa, Mastercard, American Express, Discover and cash at most locations.
11Do you have free vacuums?
Yes! All our washes come with the use of free vacuums, towels, mat cleaners, glass cleaner, and air chucks. Air chucks are only at some locations.
12Do you have any job openings?
We are always looking for amazing people to join our Ultimate Shine family. Click here to see what openings we have: https://ultimateshinecarwash.com/about/careers/
13Are bike racks on vehicles allowed to go through the wash?
Yes for most; however, Ultimate Shine is not responsible for any damage if it’s caught on anything in the wash. Our team will let you know if it cannot go through.
14Ultimate Shine Carwash is not responsible for the following once your vehicle has entered the tunnel:
• Damaged vehicles that exit the property.

• Loss of antennas.

• Loss of existing loose parts of trim.

• Damages made by vacuum hoses (due to hoses pulled across the vehicle surface).

• Damages cause by a wrap or blower to pre-existing loose, broken, or damaged vehicle part before entering the wash.

• Damages occurring by the vehicle leaving the rail system during the wash (vehicle continued but was in drive or reverse, operator turning the wheel physically, low tire pressure, or brake issues with vehicle).

• Damages caused by vehicles colling with another vehicle.

• Damage to wheels (via curbing and low tire pressure issues).

• Damages to aftermarket, non-standard add-ons or custom accessories.

• Damages to tire pressure monitor valve stems or extended valve stems. Additionally, damages to tires such as cuts or blowouts.

• Damage to vehicles over 7 years old.

*TRUCK BEDS MUST BE EMPTY*